True Collaboration Wells Emotions
Step forward into a day filled with corporate meetings, hierarchy I neither know or understand, in an organization whose goals I've far exceeded (understanding that means they're raising the bar for next month) finishing at The Round Barn. Held at the end of the day meeting in between Berrien Springs and Stevensville sponsored by one of the silo'd departments. We gathered in a circle - 30 Type A personalities from six different departments and for the first time in a collaborative meeting that the organizational arbitrary spread sheets weren't discussed. No goals, not referral numbers, no quarterly bonuses. Instead, the sponsoring department leader (not his boss, who was sitting in the circle) lead us through a creative exercise.
By the end of the gathering a few hours later I felt part of a family. With that of course comes all the promises and idiosyncrasies that families hold. Is the organization perfect? Well they've made the Gallup top lists for employee engagement three years running, and a number of Harris and other polls for customer satisfaction and customer service. Most of which means nothing to people who are trying to feed their children, pay their bills on time, and keep their jobs. And as someone who's studied and written about these things for years and still sees the mountains that need to be climbed in how I believe customer service and quarterly profits intersect, surveys are relative. What it did mean is I'd found a group of core individuals who understand the corporate culture and figured out how to achieve individual, organizational and community goals along the way. That's a rarity worth serving. And Tony's right below. What motivates us emotionally to achieve more than we are today, that's what matter. This team earned my heart this afternoon. That's worth protecting.