The Death of Customer Service
Three months ago my wife's Dell laptop died of hard drive failure among other things from the beating it had taken. As she was heading overseas for a month of study we needed an immediate replacement and she chose a Toshiba at our local Best Buy. Last week, that hard drive failed. Now within the 90 warranty, let alone the one year warranty we'd purchased, the folks at Best Buy offered to replace the hard drive by the next day. But since most laptops (we're told) no longer come with installation discs, we'd have to call Toshiba to get Windows 7 and everything else the laptop came installed with. The Geek Squad was even kind enough to give us a form with the 800 numbers including HP/Compaq, Sony, Gateway, IBM, Acer and Toshiba. The cost according to the form would be $20 which included shipping. However, when you call the Toshiba 800 number and work your way through ...