Being Right, or Being Collaborative?
Wednesday afternoon I received an email regarding a client from an underwriter. She had one accurate point, which required a change to program but didn't impact what the client had been offered or will receive. She then went on to belabor a couple of points in documentation that would be required. Unfortunately for her, the documentation she wanted was already there. After making her first decision, she never looked at the rest of the file. I responded directly and not as kindly as I should have and a third party kindly alleviated the stress in the morning. In part, both of us had been right but not willing to give ground on our points. On Tuesday as an instructor for Cornerstone Alliance's Women's Business Center entrepreneurship classes I'd attended graduation for several women whose businesses are about to start and will do very well. The keynote address was from Joan Smith of Smith-Dahmer As...